Shipping policy

Last updated: October 19, 2026

Thank you for shopping with CJ Lasso Fragrances Inc. ("CJLASSO", "we", "us", or "our"). This Shipping Policy explains how and when your order is processed, shipped, and delivered within the United States.

1. Shipping within the United States only

We ship to all U.S. states and territories, including the 48 contiguous states, Alaska, Hawaii, and Puerto Rico.

We do not offer international shipping through this website. Orders with international addresses will be cancelled and refunded. Our products are also available on our official Amazon store, which ships to select countries.

2. Shipping rates

One bottle: $4.90 flat rate.
Orders of $35.00 and up (two bottles or more): free shipping.

Rates apply to every U.S. address, including Alaska, Hawaii, and Puerto Rico. Sales tax, where applicable, is calculated at checkout.

3. Processing and delivery time

Orders leave our warehouse in Rockaway, NJ within 1–2 business days.
Orders placed on weekends or U.S. federal holidays begin processing the next business day.
All orders ship with USPS. Typical delivery is 2–5 business days after shipping for the contiguous United States.

Delivery times are estimates and are not guaranteed. Once a package is handed to the carrier, transit delays are outside of our control. During peak periods (holidays, promotions, new product launches), processing may take longer.

4. Order tracking

When your order ships, you will receive an email with your tracking number, carrier details, and a link to track your shipment. Please allow 24–48 hours for tracking updates after shipment.

5. Wrong or incomplete address

Customers are responsible for providing correct and complete shipping information. CJLASSO is not responsible for delays caused by incorrect or incomplete addresses, lost packages due to address errors, or additional fees charged by carriers.

If you entered an incorrect address, contact us immediately at sales@cjlasso.com. We will do our best to help, but changes cannot be guaranteed once an order is submitted.

6. Lost, stolen, or "delivered" but not received packages

Once the carrier marks a package as Delivered, CJLASSO is not liable for stolen packages, missing deliveries, or packages marked "Delivered" but not received.

If this happens:

Check surrounding areas and with neighbors.
Verify the delivery address.
Contact the carrier directly.
Contact us if you need additional assistance.

We will help you investigate, but replacements are not guaranteed.

7. Damaged or incorrect items

If your order arrives damaged or incorrect, email sales@cjlasso.com within 7 days of delivery with your order number and clear photos. Eligible cases will receive a replacement or refund.

8. Shipments to Alaska, Hawaii, and Puerto Rico

Please allow additional transit time: Alaska and Hawaii, +3–7 business days; Puerto Rico, +7–14 business days.

9. Contact

For any shipping-related questions:

CJ Lasso Fragrances Inc.
Email: sales@cjlasso.com
Phone: +1 (973) 998-6440
Address: 27 East Main St, Suite 3B, Rockaway, NJ 07866, United States