Shipping policy

SHIPPING POLICY  
Last updated: 02/25/2024

Thank you for shopping with CJ Lasso Fragrances Inc. (“CJLASSO”, “we”, “us”, or “our”).

This Shipping Policy explains how and when your order will be processed, shipped, and delivered within the United States.

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1. SHIPPING WITHIN THE UNITED STATES ONLY
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We currently ship to all U.S. states and territories, including:

• The 48 contiguous United States  
• Alaska and Hawaii  
• Puerto Rico  

At this time, we do not offer international shipping.  
Orders with international addresses will be automatically cancelled and refunded.

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2. ORDER PROCESSING TIMES
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• All orders are processed within **1–3 business days**.  
• Orders placed on weekends or U.S. federal holidays begin processing the next business day.  
• Processing time does not include shipping transit time.

During peak periods (holidays, promotions, new product launches), processing times may be longer.

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3. SHIPPING METHODS & DELIVERY TIME
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Shipping rates are calculated at checkout based on your location and chosen service.  
Estimated delivery times:

• **Standard Shipping:** 3–7 business days  
• **Expedited Shipping:** 2–4 business days (when available)  

*Delivery times are estimates and are not guaranteed.*

Once a package is transferred to the carrier, shipping delays are outside of our control.

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4. ORDER TRACKING
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When your order ships, you will receive an email containing:

• Tracking number  
• Carrier details  
• Link to track your shipment  

Please allow 24–48 hours for tracking updates after shipment.

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5. WRONG OR INCOMPLETE ADDRESS
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Customers are responsible for providing correct and complete shipping information.

CJLASSO is not responsible for:

• Delays caused by incorrect or incomplete addresses  
• Lost packages due to address errors  
• Additional fees charged by carriers  

If you entered an incorrect address, contact us immediately at **sales@cjlasso.com**.  
We will do our best to help, but changes cannot be guaranteed once an order is submitted.

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6. LOST, STOLEN, OR “DELIVERED” BUT NOT RECEIVED PACKAGES
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Once the carrier marks a package as **Delivered**, CJLASSO is not liable for:

• Stolen packages  
• Missing deliveries  
• Packages marked “Delivered” but not received  

If this happens:

1. Check surrounding areas and with neighbors  
2. Verify the delivery address  
3. Contact the carrier directly  
4. Contact us if additional assistance is needed  

We’ll help you investigate, but replacements are not guaranteed.

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7. DAMAGED OR INCORRECT ITEMS
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If your order arrives damaged or incorrect:

• Email sales@cjlasso.com within 7 days of delivery  
• Include your order number and clear photos  

Eligible cases will receive a replacement or refund.

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8. SHIPMENTS TO ALASKA, HAWAII, AND PUERTO RICO
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Please allow additional transit time:

• Alaska & Hawaii: +3–7 business days  
• Puerto Rico: +7–14 business days  

Expedited shipping may not be available for these destinations.

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9. CONTACT
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For any shipping-related questions, please contact:

CJ Lasso Fragrances Inc.  
Email: sales@cjlasso.com  
Phone: +1 (973) 998-6440  
Address: 27 East Main St, Suite 3B  
Rockaway, NJ 07866, United States